Industries · Insurance broking
Grow the book without growing the back office.
Most brokerages scale by hiring. Every new tranche of business arrives with more admin attached, and the people you hired to write business spend their day processing it instead. AI agents built for your brokerage take that work, with a broker retained wherever the decision carries a legal obligation.
Where the margin goes
Every brokerage leaks in the same three places.
Revenue left on the table
Funding requests that never get lodged. Debtor follow-up performed late or not at all. Renewals that slip because the person who was going to call them was doing something else. None of it shows up as a loss, which is exactly why it persists.
Admin drag on your best people
Senior operators matching payments, re-entering data between systems, and reconstructing what was agreed. The work has to happen. It does not have to happen to the people you hired for judgement.
Compliance exposure you cannot see
Manual processes leave no reliable trail. When your insurer, your network or your own risk committee asks what happened on a file, reconstructing it costs days and still relies on memory.
The suite
One policy, start to finish, and the agents that carry it.
This is the work a broking business runs on, laid out in the order it moves: first enquiry through to the renewal that starts it again. Six agents carry the cycle. Two more sit across all of it, one your team asks and one you watch.
New business, enquiry to bind
A lead arrives and the agent collects what the underwriter will need, prepares the submission, chases the market, and assembles the comparison your broker presents. The client accepts and the policy is bound by a person, because binding carries a legal obligation that belongs to a licensed broker. Everything up to that point is preparation, and preparation is what takes the week.
Premium funding
The invoice goes out and the funding conversation starts. The agent detects the request, prepares and lodges the application into your portal, and carries prior-year context across so the client is not asked again for what you already hold. Exceptions route to a person.
Debtor follow-up
For everyone who did not fund, personalised email and SMS off live data at each ageing step, and deliberately silent with clients who are already premium funded. Cash arrives sooner without manual follow-up, and without the robotic tone that makes clients ring to complain.
Reconciliation and remittance
Money lands and has to be matched: payment allocation, insurer matching, remittance visibility. Anything ambiguous is queued for a human rather than guessed at. This is where your most senior operators currently lose hours to line items.
In-force servicing
The policy is live and the requests begin. Certificates of currency, usually from a third party with a site induction the following morning. The agent confirms the policy is in force, produces the certificate in the form the requester asked for, and escalates only where an endorsement has to be processed first.
Renewal, and around again
The review pack is assembled from the current file, the invitation goes out on schedule, and remarketing is prepared where the terms warrant it. The Code now sets a defined pre-renewal contact window, which makes the deadline a matter of record rather than diary discipline. Then the cycle starts again at 01.
Across the whole cycle
Ask the book anything
A text and voice interface over your portal, available at any point in the cycle above. Claim history, loss values, policy detail, answered in the moment instead of located by a person searching through files.
The owner's view
Live income and commission per authorised representative across any date range, renewals pending, remittance visible. Not a month-end reconstruction of what happened, but the current state of the book while you can still act on it.
Every one of these is work your brokerage already performs manually today. The suite is the map of it, not a roadmap you have to commit to.
How it starts
Start small. Prove it on real work. Then expand.
No brokerage should commit to a significant technology investment on a promise, least of all one that has had a poor outcome from a previous one. Each rung earns the next, and value arrives before the full spend does.
Where the brokerage is leaking revenue, losing hours, and carrying compliance exposure it cannot see. Answered on the page, no consultation required.
A feasibility pass on your portal, a prioritised roadmap across the eight agents, an ROI model built on your real volumes, and an assessment of your PI, network and data sovereignty position. The document is yours once the Blueprint is paid for, whether or not you go further.
First agent live
Fixed scope, confirmed at Blueprint
One high-volume agent running against real work, so value is visible before the larger commitment. Which agent comes first is decided by the feasibility pass, not assumed.
AI agents as a service
Monthly, month-to-month
The rest of the roadmap delivered continuously by a dedicated team, rather than a project that ends at handover. Month-to-month, because the work should earn the next month.
Sovereign layer
Scoped to your environment
Private AI running inside your own environment, for the obligations that make a public model endpoint impossible. Your regulated data stays where you keep it.
Scope and investment for each rung are confirmed at the Blueprint, once a feasibility pass has established what your portal actually exposes.
Compliance as the asset
Your biggest constraint becomes your strongest advantage.
Broking is regulated, and that is usually treated as the reason AI cannot be adopted. Designed properly it is the reason your version is defensible while everyone else runs experiments they cannot evidence.
- A broker decides what binds. Agents prepare, populate and queue. Validation at binding stays with a licensed person, because the obligation does.
- Private AI in your own environment. Regulated client data is never sent to a public model endpoint. The sovereign layer runs inside your infrastructure.
- Every action logged and explainable. What the agent did, on which file, on what basis. An audit trail you can produce rather than reconstruct.
- Built to your obligations, not around them. Your professional indemnity position, your network's requirements and the Australian Privacy Principles are assessed before anything is scoped.
- Human oversight where control matters. Exceptions route to a person by design. The agent stops rather than guesses.
The 2025 Insurance Brokers Code of Practice tightened what a brokerage has to be able to show. Record-keeping moved from guidance to an explicit obligation, remuneration disclosure extended to more of your clients, and pre-renewal contact now sits inside a defined window.
Most brokerages are absorbing that as additional cost. Run the work through agents and the evidence is a by-product of the work itself: a file note written as the action happens, a remuneration disclosure generated with the document it belongs to, a timestamped record that renewal contact was made. You are not doing compliance twice.
The honest comparison
The alternative is not doing nothing. It is hiring again.
| Another onshore hire | An agent suite built for you | |
|---|---|---|
| Hours covered | A working day, minus leave | Always on |
| Consistency | Varies with the person and the day | Same process every time, logged |
| Scales with the book | No. Growth means hiring again | Yes. Volume costs you little more |
| Institutional memory | Leaves when they do | Stays in the system |
| Over time | An ongoing cost | A capability that develops with your book |
Neither replaces the other outright. The point is that one of them still works at twice your current volume.
Why us
A partner that builds it and runs it.
An assessment tells you where you are leaking. It does not stop the leak. We build the system that does, then operate it, and what we build specifically for you is yours once you have paid in full.
That matters more in broking than in most industries, because the compliance work is the hard part and it is not a phase you finish. It is a standard the capability has to keep meeting as the book grows.
Enterprise-grade governance, at mid-market speed and investment.
Common questions
What brokerages ask before they start.
Can an AI agent bind a policy?
No, and it should not. Binding carries a legal obligation that sits with a licensed broker, so validation stays with your people. Agents prepare, populate, check and queue the work; a broker approves what goes out. That boundary is designed in from the start, not added later.
How does this satisfy our professional indemnity and network obligations?
By designing to them before anything is built. The Blueprint assesses your PI position, your network's requirements and your data sovereignty needs, and the architecture follows from that assessment. Where obligations demand human oversight, the agent stops and a person decides.
Does our client data leave our environment?
Not unless you decide it does. The sovereign layer runs private AI inside your own environment, so regulated data is never sent to a public model endpoint. Every agent action is logged and auditable, which is what turns a compliance constraint into something you can evidence.
We have been burned by technology projects before. Why is this different?
Because the first rung is an assessment, not a build, and because nothing is scoped until a feasibility pass on your portal tells us what is actually exposed. You see a working agent on real volumes before the larger commitment, and what is built specifically for you is documented and becomes yours once paid in full.
Does this help with the 2025 Code of Practice obligations?
It is designed to. The Code made record-keeping an explicit obligation, widened remuneration disclosure and set a defined pre-renewal contact window. Agents produce that evidence as they work, rather than leaving your team to assemble it afterwards. We build the record your obligations call for; confirming that it satisfies them is a matter for your licensee and your compliance adviser.
Do we own what you build?
What we build specifically for you, including the configuration and integration work, is yours once you have paid in full. Your data and the records the agents produce for you stay yours. The frameworks, tooling and methods we build with remain ours, and we may reuse the approach we develop for other clients; your confidential and personal data stays out of that.
Which agent should come first?
The one with the highest volume and the lowest judgement content, which for most brokerages is premium funding or debtor follow-up. That order is confirmed by the feasibility pass rather than assumed, because it depends on what your portal exposes.
Find out where your brokerage is leaking, and what it is worth to fix.
Start with the readiness assessment, or book a call and we will walk your portal, your volumes and your obligations before anyone talks about scope.